When I read Mike Sigers post Your Customer Are Liars from Simplenomics, it reminded a similar situation in organizations, where employees don't offend their managers and managers shy away from asking the right questions. It applies to every level in an organization, unless you insists (one more time) people always say 'what you what to hear'.
Everyone wants to be heard, but they never going to openup, unless they sense a sincere and honest effort.
